Freshdesk Customer Support for Shopify and DTC Brands
We manage your Freshdesk inbox — tickets, canned responses, and CSAT tracking — so your customers get fast, on-brand replies. From $10/hr, no lock-in.
Freshdesk support services
Full Freshdesk inbox management for your store
Why it works
Freshdesk is flexible and powerful — we put it to work for your store
Freshdesk gives Shopify brands a structured, scalable helpdesk at a competitive price. Our agents are trained to use Freshdesk's ticketing, SLA, and reporting features to keep response times fast and CSAT high.
SLA targets set and maintained on every ticket
Canned responses and scenarios built for your brand
CSAT surveys tracked and reported weekly
Who this is for
Shopify brands running Freshdesk
Shopify stores with structured SLA requirements
DTC brands scaling their support operation
E-commerce agencies using Freshdesk across clients
Pricing
Freshdesk support from $10 per hour
Hourly
$10 / hr
Minimum 10 hrs/week
Retainer
From $400 / mo
40 hrs/month, shared agent
Common questions
Do you work in our existing Freshdesk account?
Yes. You add our agent as a team member. We never need admin-level access to manage tickets.
Can you manage Freshdesk for multiple stores?
Yes. We support brands and agencies managing more than one storefront under a single Freshdesk account.
Do you set up Freshdesk from scratch?
Basic canned response and SLA setup is included in onboarding. Full Freshdesk implementation is available as a separate engagement.
Ready to hand off your Freshdesk inbox?
Book a free call and we will review your current setup and coverage needs.