Prefer email? You can start by email instead of the form.
Include the same basic context if you can. A rough ticket count, your main channels, and the support problem you want to solve are enough to start.
Useful details to include You do not need a full support audit before you contact VFS. A few clear details make the first review easier.
• Rough monthly ticket volume • Email, live chat, phone, or other channels in scope • Your helpdesk or shared inbox • The support hours you need • Common ticket types that take the most time • Work you want an agent to handle • Tasks that still need your approval • A target start date, if you have one If something is unknown, say so. We can separate what is clear from what still needs a decision.
Use this form when you want to discuss More support coverage You may need help with email, live chat, phone, or a mix of channels. The first review can help narrow the hours and work that make sense.
Common eCommerce support work You may want help with order questions, refunds, subscriptions, shipping problems, customer complaints, or other approved tasks.
A cleaner support process You may need more than queue coverage. VFS can also discuss SOPs, handoffs, QA, and reports when those are part of the problem.
Which VFS option fits If you are not sure which service or pricing plan fits, you can still submit the form. We can review the scope before you choose.
What happens after you submit 1. We review the request We look at the details you shared and check what type of support you want to discuss.
2. We reply within one business day We confirm the next step. If a discovery call makes sense, we arrange a time with you.
3. We use the call to define the first scope The conversation can cover volume, channels, tools, support hours, common ticket types, and tasks that need approval.
4. We agree on the next step The next step may be a support plan, more scoping, or work that needs to be clarified before onboarding.
You do not need perfect data before you contact us Your ticket count can be an estimate. Your SOPs can still need work. Your helpdesk can also be simple.
Tell us what you know today. It is better to flag an unclear rule than make an agent guess later.
If you want to prepare first, the eCommerce support outsourcing readiness checklist can help you gather the main details.
Keep control of the information and access you share The contact form does not need store or helpdesk passwords.
Do not send passwords, API keys, card details, or other login secrets in the message fields. Access can be discussed later if both sides decide to move forward.
For more detail, see VFS security and access practices .
Start with the support problem you have now You do not need to choose the largest plan or define every workflow before the first conversation.
Send the request with the information you have. We will use it to decide the most useful next step.
