Reamaze Customer Support for Shopify and DTC Brands
We manage your Reamaze helpdesk end-to-end — tickets, live chat, and canned responses — from $10/hr with no long-term contract.
Reamaze support services
Full Reamaze helpdesk management for your store
Why it works
Reamaze is built for Shopify — we help you get the most from it
Reamaze combines helpdesk, live chat, and FAQ into one lightweight platform — ideal for lean Shopify teams. Our agents are trained to use its Shopify integration to resolve tickets faster without bouncing between tabs.
Shopify order data pulled directly into every ticket
Canned responses written to match your brand voice
FAQ articles kept current to reduce repeat tickets
Who this is for
Shopify brands running Reamaze
Growing Shopify stores on Reamaze
Lean DTC teams without a dedicated CX hire
Side-hustlers who need inbox coverage without overhead
Pricing
Reamaze support from $10 per hour
Hourly
$10 / hr
Minimum 10 hrs/week
Retainer
From $400 / mo
40 hrs/month, shared agent
Common questions
Can you manage Reamaze live chat as well as tickets?
Yes. We cover all Reamaze channels — email, live chat, and social integrations.
Do you handle the Reamaze FAQ and chatbot?
We maintain your existing FAQ articles and can write new ones during onboarding.
We are a small store with low volume. Is that OK?
Yes. Start on hourly at 10 hrs/week. You only pay for what your store needs.
Ready to hand off your Reamaze inbox?
Book a free call and we will walk through your setup and find the right coverage plan.