Zendesk Customer Support for Shopify and DTC Brands
We manage your Zendesk inbox end-to-end — tickets, macros, views, and CSAT reporting — so you can focus on growing your store. From $10/hr, no lock-in.
Zendesk support services
Full Zendesk inbox management for your store
Our agents are trained in Zendesk and work inside your existing setup without disrupting your configuration. We follow your approved macros, brand voice, and escalation rules from day one.
Why it works
Zendesk is built for scale — we help you use it that way
Most Shopify brands buy Zendesk and only use 10% of what it can do. Our agents build clean views, write tight macros, and keep your CSAT above 90% — turning Zendesk from an inbox into a proper support operation.
Structured views and ticket routing set up correctly
Macros written to match your exact brand voice
CSAT tracking built into every conversation
Who this is for
Shopify brands already on Zendesk
Shopify stores with 20+ orders/day on Zendesk
DTC brands scaling past what a solo VA can handle
Agencies managing multiple Zendesk-based clients
Pricing
Zendesk support from $10 per hour
Hourly
$10 / hr
Minimum 10 hrs/week
Retainer
From $400 / mo
40 hrs/month, shared agent
Common questions
Do you set up Zendesk from scratch?
We can assist with basic setup and macro creation as part of onboarding. Full Zendesk implementation is available as a separate engagement.
Will you work in our existing Zendesk account?
Yes. You add our agent as a user in your account. We never require access beyond what is needed to manage tickets.
Can you handle Zendesk for multiple Shopify stores?
Yes. We support agencies and brands managing more than one storefront under a single Zendesk account.
Ready to hand off your Zendesk inbox?
Book a free call and we will walk through your current setup and ticket volume.