Integrations
eCommerce support tools we work with.
We work inside your existing tools. Shopify, your helpdesk, your subscription platform, your payment processor, your comms — we operate under your approved policies and permissions, on the accounts you already own.
We don't claim official partnerships or certifications with the platforms below. We're listing the stacks our trained agents are experienced operating inside.
eCommerce platforms
Shopify
Order lookups, refunds, exchanges, address changes, fulfillment status, and draft orders — handled inside your Shopify admin under the permissions you grant.
WooCommerce
Order management, refunds, status updates, and customer record edits inside your WooCommerce store, under role-based access you control.
Sticky.io
Subscription support, billing changes, RMA workflows, and dispute prep for Sticky.io-based DTC operations.
Helpdesks
Zendesk
Macros, triggers, tagging, views, and SLA workflows configured around your SOPs — with per-agent QA scorecards on top.
Gorgias
Shopify-native ticket handling, macros, tagging, and refund/dispute flows that align with your policies and reporting.
Help Scout
Saved replies, workflows, tagging, and shared mailboxes operated under your brand voice and escalation rules.
Intercom
Inbox, macros, and tagging for live chat and conversational support — paired with documented escalation paths.
Freshdesk
Ticketing, automations, and SLAs aligned to your SOPs, with reporting that ties back to refund and CSAT trends.
Subscriptions, payments & marketing
Recharge
Subscription billing changes, skips, swaps, cancellations, and churn-tagging that feeds back into reporting.
Stripe / Shopify Payments
Refund processing, dispute evidence packaging, and chargeback workflows for both Stripe and Shopify Payments.
Klaviyo
Transactional and CX-adjacent flows — order updates, post-purchase follow-ups, win-back, and survey triggers — coordinated with support.
Collaboration & ops
Google Workspace
Shared docs for SOPs, reporting decks, and brand voice guides — versioned and reviewed monthly.
Slack
Real-time escalations, supplier and 3PL chases, weekly reporting summaries, and a documented escalation channel structure.
How we work inside your stack
- Your accounts, your data. We operate inside accounts you own and can revoke access to at any time. See security & governance.
- Role-based access. Agents are added with the minimum permissions needed for their scope — refunds, admin, billing, and exports are controlled separately.
- Documented SOPs & macros. Every workflow is versioned and tied to helpdesk tags for reporting — see customer support SOPs.
- No tool lock-in. If you switch helpdesks or platforms later, the SOPs and tag taxonomy port with you. See how to outsource eCommerce customer service for the full operating model.
Not seeing a tool you use?
If your stack isn't listed, tell us what you run on the discovery call. We'll be honest about whether it's something our agents are experienced operating inside.