Shopify Customer Support for Australian DTC Brands
Philippines-based agents cover your store during Australian business hours and overnight. Affordable, trained, and flexible — from $10 per hour with no lock-in contract.
The problem
Australian e-commerce runs 24/7. Your support team should too.
Australian Shopify store owners face the same problem as US founders — customers expect fast replies on weekends, public holidays, and outside business hours. Local hire is expensive. Generic VAs go off-script. Big agencies charge enterprise rates.
Customers shopping at 10pm expecting a same-night reply
Local CX staff costing $25–$40/hr before super
Refunds and disputes sitting unresolved over the weekend
How we help
AEST-aligned support at Philippines rates
Our team is based in the Philippines — one to three hours behind AEST — making coverage of Australian business hours and same-day response seamless. We work inside your existing tools at a fraction of the cost of a local hire.
Who this is for
Built for Australian Shopify and DTC store owners
You are running a Shopify or DTC store in Australia and need reliable, affordable customer support that actually covers your time zone. You want trained agents — not offshore generalists who have never seen a Shopify dashboard.
Australian DTC brands with 20–200 orders/day
Side-hustlers and solo founders across Australia
E-commerce agencies managing Australian brand clients
Pricing
Affordable Shopify support for Australian stores
No lock-in contracts. Start hourly or move to a monthly retainer when your volume is consistent.
Hourly
$10 USD / hr
AEST-aligned shifts available
Retainer
From $400 USD / mo
40 hrs/month
All pricing in USD. Australian clients typically pay via Wise or PayPal. GST does not apply to offshore services.
Common questions
Are your agents available during AEST business hours?
Yes. The Philippines is one to three hours behind AEST, making same-day coverage straightforward.
Can you cover weekend shifts for Australian stores?
Yes. Weekend coverage is available on all plans. Agents work a rolling five-day week so there are always fresh agents available on Saturdays and Sundays.
Do Australian clients pay GST?
No. As an offshore service provider, GST does not apply to our invoices for Australian clients.
What tools do you work in?
Gorgias, Zendesk, Intercom, Reamaze, Freshdesk, and Shopify Inbox.
Cover your store around the clock.
Book a free discovery call and we will map out the right coverage for your Australian store.