Intercom Customer Support for Shopify and DTC Brands
We manage your Intercom inbox — tickets, live chat, and conversation routing — so your customers always get a fast, on-brand reply. From $10/hr, no lock-in.
Intercom support services
Full Intercom inbox management for your store
Why it works
Intercom handles more than tickets — so do our agents
Intercom combines live chat, tickets, and product messaging in one platform. Our agents are trained to manage all three without letting conversations fall through the gaps.
Live chat and async tickets handled in one queue
Conversation tagging kept clean for your reporting
Fast first-response times maintained across channels
Who this is for
E-commerce brands on Intercom
Shopify and DTC brands using Intercom for live chat
Subscription brands with high inbound chat volume
Agencies managing Intercom for multiple clients
Pricing
Intercom support from $10 per hour
Hourly
$10 / hr
Minimum 10 hrs/week
Retainer
From $400 / mo
40 hrs/month, shared agent
Common questions
Can your agents handle Intercom live chat?
Yes. Live chat coverage is included and scheduled to match your peak traffic hours.
Do you manage Intercom automation and bots?
We work within your existing automation setup. Bot and workflow configuration is available as a separate onboarding service.
We also use Shopify. Will your agents have access?
Yes. Most clients give us view access to Shopify alongside Intercom so agents can look up orders without switching tools.
Ready to hand off your Intercom inbox?
Book a free call and we will map out the right coverage for your chat and ticket volume.