Shopify Customer Support Pricing
Simple, flexible pricing for Shopify stores and DTC brands. Start hourly or lock in a monthly retainer. No long contracts, no minimum commitments beyond your chosen package.
How it works
Two ways to get started
Hourly Support
$10 / hr
Minimum 10 hours per week
Best for brand new stores testing the waters. Only pay for the hours you need. No monthly commitment required.
Monthly Retainer
From $400 / mo
Billed monthly, upfront
Best for scaling brands and agencies who want consistent, locked-in support hours every month. Pay once at the start of the month and your agent is ready to go.
Monthly retainer plans
Pick the plan that fits your store
Shared Agent
Side-Hustler Pack
$400 / mo
10 hrs/week · 40 hrs/month
New stores, side-hustlers, and 9-to-5 founders with low ticket volumes.
Part-time Shopify customer support retainer
Shared Agent
Growth Pack
$800 / mo
20 hrs/week · 80 hrs/month
Growing stores and e-commerce agencies needing steady daily coverage.
Half-time e-commerce virtual assistant
Dedicated Agent
Dedicated Expert Pack
$1,600 / mo
40 hrs/week · 160 hrs/month
Scaling DTC brands and busy agencies. Your agent works exclusively for your store.
Dedicated Shopify customer service agent
Why it works
7-day coverage with an ethical approach
Your store runs 24/7, so we offer flexible weekend coverage to make sure your customers are never left waiting. To keep service quality high, we protect our team's work-life balance by capping individual shifts at five days a week — so your agent always shows up refreshed and focused on your store.
Common questions
Can I start hourly and switch to a retainer later?
Yes. Many clients start with hourly support to test the fit, then move to a monthly retainer once ticket volume picks up.
What tools do your agents work in?
We work inside Gorgias, Zendesk, Intercom, Reamaze, Freshdesk, and Shopify Inbox — no new tools required on your end.
Is there a lock-in contract?
No. Monthly retainers run month to month. You can cancel or adjust your plan at any time.
Do you cover Australian time zones?
Yes. Our Philippines-based team covers US, Australian, and European time zones.
Ready to hand off your support inbox?
Book a free discovery call. We will discuss your store's ticket volume, the tools you use, and which plan fits best.