Gorgias Customer Support for Shopify and DTC Brands
We manage your Gorgias helpdesk end-to-end — tickets, automation rules, and revenue reporting — from $10/hr with no long-term contract.
Gorgias support services
Full Gorgias helpdesk management for your store
Our agents are trained specifically in Gorgias and its deep Shopify integration. We handle your inbox the way a trained in-house agent would — following your rules, macros, and brand voice from day one.
Why it works
Gorgias is the top helpdesk for Shopify — we know it inside out
Gorgias was built specifically for Shopify merchants. Its order lookup, refund, and tagging features save hours every week when used correctly. Our agents are trained to use those features — not just answer tickets in a basic inbox view.
Native Shopify order lookups used on every ticket
Automation rules written to cut handle time
Revenue-per-ticket tracking kept clean and accurate
Who this is for
Shopify brands running Gorgias
Shopify stores processing 20+ orders/day on Gorgias
DTC founders who want their inbox fully managed
Agencies white-labelling support for Shopify clients
Pricing
Gorgias support from $10 per hour
Hourly
$10 / hr
Minimum 10 hrs/week
Retainer
From $400 / mo
40 hrs/month, shared agent
Common questions
Do you work with Gorgias automation rules?
Yes. We review and optimise your existing rules during onboarding and write new ones where needed.
Can you manage Gorgias chat as well as email tickets?
Yes. We cover all Gorgias channels — email, live chat, Instagram, and Facebook messages.
We use Recharge for subscriptions. Can you handle that?
Yes. Subscription support including cancellations, pauses, and save-desk flows is included.
Ready to hand off your Gorgias inbox?
Book a free call and we will walk through your current Gorgias setup and ticket volume.